Facebook Customer Service Scams Continue

I recently took a trip down the rabbit hole in search of Facebook Customer Service, and wanted to share my experience.

Unfortunately, it seems that Facebook’s lack of customer service is enabling a thriving cottage industry of scammers. It also seems that Google is all too willing to throw their archenemy (Facebook) under the bus at the cost of turning innocent Facebook users into victims of scams.

My little journey started when I discovered that my website URL ericstips.com had been blocked by Facebook from being shared on Facebook. I was simply trying to post a link to my own website, from within my own private Facebook group.

As you can see, they said “Your post couldn’t be shared, because this link goes against our Community Standards”…

Facebook can not share link

Additionally, if anyone tries visiting previously posted links to my site, including the ones in my profile and About page of my business, they are blocked:

Facebook link blocked

And if you try sharing anything from ericstips.com using the Facebook like widget, you’ll get the following message:

Facebook like widget warning

To say that a person or website is in violation of Community Standards, and has been reported for “abuse” is a pretty strong statement. It’s a big deal because those kind of messages from Facebook can instantly destroy a person or company’s credibility in the eyes of those who see those messages.

For some, say a contractor who depends on Facebook for leads, the result could be total devastation of their business.

So I read Facebook’s Community Standards to try to understand why my website would be labeled as such. Clearly my website did not breach any of the Community Standards. I can only posit a couple of possibilities…

One possibility is that either an algorithm or real person made a mistake in flagging my site. I’ve known many examples where other sites in my niche (teaching internet marketing) have been mistaken by various companies (PayPal, Google, and others) for being “get rich quick” schemes, or spam-related sites. Facebook prohibits “forms of deception aimed at depriving people of money,” including “Investment schemes with promise of high rates of return”. There are posts on my site that talk about making money online, so perhaps a crawler/bot algorithm misinterpreted it.

The other possibility is that a competitor, scammer, or otherwise-hater falsely reported my site to Facebook in order to get it banned. If the warning on the Facebook like widget is true (“other people on Facebook have reported as abusive”), then this seems the most likely scenario. Essentially, anyone can report ANY content (post, comment, message, profile, photo, etc) on Facebook. You just have to select one of these options, such as “Spam”…

Facebook report post

Using that mechanism, anyone can report virtually anything (especially a promotional post) as spam, and there’s a chance it could result in a Facebook account or website being banned.

Why would someone want to do that? In the case of a competitor, you can potentially wipe your competition off of Facebook, or at the very least cause them significant inconvenience. The perpetrator doesn’t have to put their own account at risk, because they can easily use a fake or borrowed account to make the report. In the case of scammers, they’re doing it to drive traffic to their “business” of promising to restore those accounts, or to get those websites unblocked. Then there’s the fact that just about anyone who is making any sort of positive impact online is going to have a few haters.

At its most innocent, Facebook is enabling businesses to engage in unethical business warfare. More serious, its enabling scammers to engage in cybercrime. At its worst, it may be facilitating cyber terrorism. Now I’m the one making the strong statement, right?

Consider this true scenario. Awhile back, I reported a Facebook post made by a religious extremist group on Facebook, because they stole and posted photos from my website, and the comments included death threats against my family. Apparently Facebook didn’t care much about the threats, because I got a reply in my Facebook Support Inbox saying “it doesn’t go against any of Community Standards. We check all reported content against these standards.” But after I complained of copyright infringement of the photos, the post was taken down, with no reply to me from Facebook. The owners of the offending Facebook Page can conclude it was me who got the post removed, since they found and took those photos from my site.

The extremist’s Facebook Page has over 300,000 followers. Now for the speculative part. Suppose even just a few of them retaliated by reporting my site to Facebook for various false infractions? What would you call that? Bullying? Harassment? If its religiously motivated it could even fall under the definition of cyber terrorism.

I have no idea whether that happened, but the way Facebook’s system is currently set up, it makes it easy for such cyber-bullying to occur. With a few clicks on Facebook, its easy to hurt a person, company, or group by inflicting real-life consequences.

What I tried…

When I initially saw the notice on Facebook that ericstips.com was blocked from being shared, I took the first action that most users in this situation probably take. I followed the link that said, “If you think this doesn’t go against our Community Standards let us know.”

That takes you to a form…

Facebook submit form

It doesn’t give a lot of encouragement or hope, since it says “we aren’t able to review individual reports”. I submitted it anyway in hopes that maybe, just maybe, a real person or even a half-intelligent robot would see my report and unblock my site.

A few days went by with no updates, so I decided to take the next step. I figured I had better try to contact Facebook and let them know about this little problem. So I went to the Facebook Help Center, which is where they direct all support-related traffic.

In searching the Help Center for information about my issue, I found ZERO articles or results related to websites/URLs being blocked from sharing on Facebook. So I turned to the Facebook Help Community which is basically a peer-to-peer support forum. What I found there were many other Facebook users with the same issue.

Some questions about this issue had been posted in the past week, while others had been posted on the forum years ago. Here’s one that was posted three years ago, has nearly one hundred answers, and hundreds of comments…

Facebook help center URL blocked

In perusing the topics and comments, I saw literally hundreds of unhappy Facebook users with this same issue…

Facebook user blocked websites

While many topics in the Facebook Help Community receive helpful advice, including input from members designated as “Facebook Help Team”, the many posts regarding this particular issue do not seem to receive any input from the Facebook Help Team. Almost all of the answers and additional comments posted on these topics are from either:

a) Other Facebook users who are experiencing the same problem
b) Scammers

Among the comments I did find a couple of potentially helpful tips, although they didn’t help my situation.

One was to run my URL through the Facebook Sharing Debugger. Unfortunately, the dubugger won’t even run if your site is blocked for Community Standards noncompliance, so that was no help…

Facebook Sharing Debugger

The other seemingly logical piece of advice I found was to claim my URL as a business, and verify it with Facebook. That can be done under Brand Safety in the Business Settings of Facebook Business Manager.

Facebook Verify Domain

There are two ways of verifying ownership of your website: an HTML page, or DNS. I tried the HTML method first, but it wouldn’t work–again because Facebook’s crawler wouldn’t visit my site. So I tried the DNS method and that worked, so ericstips.com is verified by Facebook. However, after a few more days, my domain was still blocked by Facebook.

So I tried the ONLY other method of contacting Facebook that I could find on their site, which is to “report a problem”. To report a problem, you have to choose between three options: payment issue, something isn’t working, or abusive content. I chose to report it as something not working because clearly something isn’t working…

Report problem to Facebook

But once again after submitting the form, Facebook made it clear that they would not be responding to me personally…

Facebook Feedback Form

So what else is there to do?

Some have tried using Facebook Advertiser Support to get answers, unsuccessfully…

Facebook Advertising Support

If I turn to the Facebook Help Community for answers, I’m bombarded with scams. This is pretty typical of what you’ll find in response to inquiries about blocked sites or banned accounts…

Facebook Help Community Scams

Back in 2017, NPR did a piece on Facebook customer service scams, revealing how they often work. The scammer pretends to be a Facebook employee, and persuades the victim to go buy an iTunes gift card, or some other form of transferable credit, which is then given to the scammer who promises to fix the problem upon payment.

Now, over three years later, not only do those scams still abound, they appear to be more prevalent than ever. Whenever a post is made in the Facebook Help Community regarding one of these topics (account or URL being banned), immediately the scammers begin posting their ads. Some of them are phone numbers, some are websites, email addresses, or WhatsApp numbers.

Perhaps more disturbing to me are that many of these scammer posts remain on Facebook for years. It seems to me that Facebook hasn’t applied their own Community Standards to their own Help Community. They’re continuing to enable the scammers by allowing those posts to stay on their site, and in many cases get picked up by Google and other sites which only spread the scams further.

So I thought to myself… surely there is a real person at Facebook who can help me. According to Wikipedia, they have about 45,000 employees. Maybe just one of them could get on the phone with me and figure this out. With all their buildings and offices and employees, they must have a phone number, right?

I then did what any normal person would do and googled it. The top search result was from Facebook, but in reference to “video subscription payments”, so it wasn’t relevant to me. Just below that, Google answered the question “How do I contact Facebook support?”…

Facebook Support Number

Google has been conditioning us for quite some time now to get our answers directly from their results without ever leaving the Google site. In many cases, they provide good answers. In this case, it appears that they’re providing legitimate information since the source is the Facebook website.

However, the number is from a scammer who posted in the Help Community. I guarantee a lot of people are going to call that phone number without investigating any further. This is essentially the same problem that NPR reported in 2017.

Not only is Google STILL putting those scam results at the top of the page, they’re making it look legit. If you go look at the scammer posts in the Help Community, you see that the phone numbers are mostly obfuscated with extra characters to prevent Facebook’s algorithm from knowing that its a phone number. But in the Google results, Google makes those numbers easily readable with just one extra space after the area code.

This is far from an isolated example on Google. Various searches turn up similar results…

Facebook Support Phone Number

Google Facebook Support

Notice the last example I circled above. Google has ranked a website called “Get Human” as being authoritative for Facebook’s phone number. When I went to that website, I noticed something interesting…

Get Human Support

First I noticed that the entire page is basically a bait and switch. They claim to have Facebook’s phone number, and Google seems to affirm that, but when you arrive to the page it says “NOBODY ANSWERS THIS NUMBER”. Instead, they try to funnel you into some form of monetization such as paying for help, clicking an affiliate link, OR… clicking a Google ad!

Those Google ads also happen to be some of the more deceptive type of advertising because they are very difficult for the average viewer to distinguish as being ads. One of the Google ads on that page is even made to look like a connection to a Facebook Technician, which to me seems like a misleading implication of an official relationship with Facebook. A term like Facebook Expert is generic enough, but a “technician” sounds like they actually work for Facebook, right?

Facebook Technician

So in this case, instead of sending people to a truly authoritative source (such as Facebook themselves), Google is sending traffic to a site where Google makes money from ads.

We all know Google is pretty darn smart. Their algorithms certainly aren’t perfect, but they’re good enough to know that they’re delivering scammers to Facebook users, and they’re good enough to know that they’re prioritizing sites where Google makes money. In my opinion, Google is competitively exploiting Facebook’s lack of customer service by sending Facebook users to scammers who will ultimately make Facebook users even more frustrated and less likely to return to Facebook. I can’t prove it, but I don’t need to. Google was obviously made aware of the problem when NPR reported it in 2017, and the problem appears to be worse today.

That having been said, I feel that the onus of this particular problem lies with Facebook, not Google. After all, if Facebook provided a better customer service experience, this wouldn’t be such an issue. To that end, I have some simple suggestions for Facebook…

1) Facebook can create a specific “phone support” page in their Help Center, expressly explaining their lack of phone support. Even with no phone number available on that page, Google would essentially be forced to rank that page for “Facebook phone support”-related searches. Instead of sending traffic to scammers, Google could then send traffic to Facebook’s official phone support page that tells its users there is no phone support.

2) Facebook can provide official answers in their Help Center for FREQUENTLY asked questions that are currently not answered by Facebook, such as “how do I get my site unblocked?” As it is, users are forced to look elsewhere for these answers, which leads to scams. If official information were readily available and easily findable, the scammers would not abound.

3) Facebook can clean up the Help Community to keep scammers at bay. They’re doing this on some level, but they’re not doing a good job of it because there are scam posts currently in the Help Community that have been there for years. Facebook is one of the foremost tech companies in the world. They can better use their cutting-edge technology to keep the Help Community safe. If they could prevent (or at least remove in a timely manner) scam posts, Google wouldn’t be ranking scams that appear in that community as real answers.

4) Facebook can be a little more transparent with users who are penalized. Sure there are scammers and bad people on Facebook who have their accounts shut down, and Facebook doesn’t want to give the abusers any insight into how to better scam the platform. However, I believe those bad players already KNOW why their accounts got shut down, and they aren’t searching for answers or trying to get their accounts reinstated. Instead they just open another account and start over. The vast majority of users who are looking for answers and help have NO idea why their account got penalized, or why their site got blocked. In a case like mine where a domain is blocked, there should be a way to find out the REASON for the block (more specifically than “goes against our Community Standards”) after verifying ownership of the domain.

5) Facebook can implement an appeals process for users who are penalized.
They sort of have a process for accounts that are banned, but based on the feedback in the Help Community it is not working well. Meanwhile there is no process whatsoever for website owners who have sites that are blocked. This process could be mostly automated. If website owners knew the reason their site was blocked, they would then know if it was wrongly blocked, or if there is something they need to fix before making their appeal. In the case of sites that are blocked for malware (which is usually the result of hackers, not the site owner) it could be totally automated, as the Facebook crawler can go examine the site to see if the malware was removed. To keep site owners accountable, and prevent scammers from abusing the system, Facebook can implement rules for the appeals process which keeps track of verified site owners who submit an appeal that fails due to noncompliance.

One final thing to keep in mind…

If Facebook doesn’t want to provide any support, that’s their prerogative. As a publicly traded company they have certain responsibilities, but offering phone support–or any support at all–isn’t one of them. The moral of this story is one that I’ve been harping for many years. If you make your business dependent on a giant like Facebook, Google, or Amazon, you’re essentially at their mercy. It doesn’t matter how much money you’ve spent on ads with them, it doesn’t matter how much you’ve evangelized their platform and helped it grow; they can flip the switch and turn off your business at any time for any reason.

If Facebook or Google have any comments or corrections for this article, I’d be happy to publish them. Sorry I don’t offer phone support; you’ll have to use my helpdesk. Then again, if you’re Facebook or Google, you’ve got my number!

Also I’m still hoping to get my site unblocked, so if you have any suggestions let me know in the comments.

Thanks for reading my experience, and please share your own stories in the comments below.

Have a great day!

28 comments on “Facebook Customer Service Scams Continue

  1. Kaesha

    I’ve been disabled twice this year on Facebook ads for a product that complies within their policies guidelines. On appeal they give no reason why or allow me to correct as necessary. I’m done with Facebook.

    Reply
  2. Doug S.

    ” If you make your business dependent on a giant like Facebook, Google, or Amazon, you’re essentially at their mercy.”
    I couldn’t agree with you more. I ran into the same type of thing with FB years ago, and I never got any answers. I couldn’t run ads, and couldn’t get any specific reason why. Then, about a year later, my account was magically reinstated. Too late Facebook, you made me an enemy for life. I’ll never do business with them again.

    Reply
  3. Brian Butler

    I presume that you’re aware that a few months ago somebody was sending eMails designed to look like they were coming from you. I forget the eMail & website address but the sender was calling himself Eric and the address was one or two characters different from Eric’s Tips. I deleted all these eMails and they stopped coming to me about a month ago. Could this scammer be the source of the complaints which got your site banned?

    Reply
    1. Eric Post author

      Yes I do remember that. It is possible that he could be a source. Its happened multiple times in the past, and its always frustrating to see others trying to capitalize on my reputation through misrepresentation. The worst part is not that they’re making money off my name (which I’m sure they are because they keep trying it), its that they’re hurting my name by promoting junk. I did figure out who one guy was and basically ratted him out to one of his employers who was unknowingly enabling the fraud. So yeah, like I said in the article, everyone (especially successful people) have some haters. That could definitely be one of mine.

      Reply
  4. Zhanna

    Hello Eric,

    I had such a problem too.

    I have my Facebook page and have been advertising for many years for my sites.
    Once launched an ad and Facebook did not like the ad text. I deleted the ad.

    Then, when I took a picture and a link to my site, Facebook began to block my site. I wrote that the domain not Spam, etc.
    I wrote a lot of letters to Facebook that this is my domain and site. Facebook did not answer me.
    Some time passed and Facebook wrote me a letter so that I would launch ads for my site.

    I realized that if you pay for the advertising, then Facebook will not block my site and etc.

    This is strategy of Facebook.

    Regards,
    Zhanna

    Reply
  5. Emily

    Excellent article, many of my associates have been banned from fb. I hear complaints daily. I heard on a webinar the other day that fb hates aweber, and affiliates. It seems they don’t want the agressive sales tactics of theses users. When your website came up, then the server flashed aweber, so that explains a lot. Sorry I can’t remember the source of this ban info. So what to do: Google?!?! Haha “Facebook ban aweber” and see what comes up.

    Reply
    1. Eric Post author

      Yeah it seems to me that they are cracking down on affiliate marketing, as I have noticed lately that FB is blocking all links from Clickbank and JVZoo. It reminds me of one of the original Google slaps around 2007. After affiliates literally fueled the growth of the Adwords platform to a point of sustainability, Google turned their back on them and banned them all. At that time, frustrations were through the roof because Google never came out with clear explanations of what and why they were doing it. So if Facebook is banning affiliate marketing across the board, I wish they would come out with an official statement.

      Reply
  6. Donald Brown

    You would think that a business like Facebook would have adequate means of allowing their customers and members to contact them for problems. The fact that there’s no phone number has me baffled. No business should be without contact info if they’re really worth anything at all.

    The fact that there’s no real way to contact Facebook and get some real help and support shows that they’re promoting the scammers and such and allowing them to con people out of money and such. Facebook should have a way for you to contact them, and I believe that the federal government needs to make a law that if you run a business online that you have to provide a means by which people can contact you. They make you provide things like terms of service and such, so why not a legitimate way to contact the business too?

    If Facebook had real contact info, then the scammers would be vanished from the site because people would wise up and realize that first of all for example, Facebook does not run lotteries and such. I have seen lots of those things going around where someone pretends to be a Facebook employee and they claim that you had won a whole lot of money from a Facebook lottery. Every single one of those are bogus scams. If you get one of those sent to you DO NOT give them any personal info because it can be dangerous.

    Facebook does not run lotteries or award people any money. And, a really good rule of thumb, never ever give anyone on Facebook, or from any social media site any money or banking info, or even your credit card or debit card info. Yeah, it is unfortunate tht good business owners are scammed and blocked and have their stuff blocked from sites like Facebook. That’s just the way that it is.

    Reply
  7. Jim Daniels

    The bottom line is that Facebook cares about their stock price above all else. Offering no customer support is just the tip of the iceberg. They even blatantly admit that they accept political ads containing outright lies. And SuperPacs are spending literally millions of dollars a day right now, running ads containing lies about opponents. Sadly, Facebook has become little more than the biggest propaganda machine in the history of mankind.

    Reply
  8. Glenn

    I did read the whole article, Eric. Very interesting.
    The truth is, Facebook couldn’t care less about you or what you think.
    The are too busy promoting far-left hate groups life the SPLC and trying to get Democrats elected. They are too busy banning anyone who is conservative or Christian.
    They have even banned good honorable organizations who spend millions in advertising just because FB is an enemy of truth, so it is not even just about how much money you are making them.
    I know what you are dealing with as they blocked mine years ago. But I also realize yours has been around much longer than mine was and is your identity. It is like they are trying to kill you. with no due process or even a reason.

    Reply
  9. Edward Saulnier

    Hi Eric, I am far from being a marketer but like doing research. From what I have read, Mark Zuckenberg, you can change Z to another letter (smile).
    Mark owns 29.3% (approx) of Facebook class A shares Here is the other part, he has ownership of a Special class B shares.nice “creation”. Which comes with 10 votes per share compared to Class A shares which is one vote per share.Clever Fox
    At the annual Share Holder meeting one investor went as far as to claim Facebook was at risk of becoming a “corporate dictatorship” Having said all this, means there is Fire spreading at that level.
    Back to us, Mark – -uckenberg’s slaves all is not lost. David defeated Goliath Everyone even dictators have a weakness, many dictators in the past toppled over in many different civilizations As the shareholders, there must be many FB employees who feel the same.There must be some “Invisible” employees that can be found and express their opinions Many Big Corporations have crumbled from the top of the pyramid, we could give a helping hand and make it crumple from the ground to the top! Many governments have been through the process of the many triumph against the few. We must band together and not back down
    Thanks for reading my comments.

    Reply
  10. Jo Merriam

    We need an alternative to Facebook, created and run ethically by honest people! I’d pay a reasonable “membership” fee each month to participate on such a site, as long as it had Customer Service and was an honest and helpful site. No one can change Facebook. I’d bet that an honest, well-run alternative site could attract TONS of FB users who are fed up with the stupid monkey business on FB.

    Reply
  11. Michael Gaumer

    Eric,
    Just remember what Jesus said….”They first hated me.” How true….as they call Christians ‘haters’, they practice the very thing they accuse us of. Satan tries to hurt God (our Father) by bullying His children (us). Little does he know, he is going to push the wrong button in the END. Just as he went too far when he had Jesus hung on the cross. It’s a terrible thing to fall into the hands of the Living God!

    Reply
  12. Clarence C

    My Business site was banned because I used the term Baby Boomers. Here was the headline they took exception to Baby Boomers do you have Short fall in your retirement account? Face book sent me an E-Mail ans statt ed the ad was demeaning to a specific group and was prejudicial

    Reply
    1. Eric Post author

      That’s insane!

      Reply
  13. Shelly Leroux

    Thank you for sharing your experience Eric. I don’t do very much on facebook and have been struggling with the idea of creating a facebook page to promote my coloring books. My hesitation is because several people I know, who run local businesses, have made comments about how they wished they had never started their business on facebook.

    Are you running a facebook page or is it your personal one? And, is it just the link that’s blocked or is it your whole access? I read a tip recently that suggested putting your domain in an image on your profile page. You probably already do that but it was new to me.

    I get your emails. πŸ™‚

    Reply
    1. Eric Post author

      I have a couple of Facebook pages for my businesses. Thankfully I still have access to my account, FB is just blocking my domain. But a lot of people lose their accounts too, which can be a huge loss. For local biz, or any biz, I recommend they have their own website and try not to depend on any one source for their traffic. Having a FB page is great for local biz, but you obviously can’t put all your eggs in that basket.

      Reply
  14. John

    Hi Eric,
    I’m so sorry to read this… you’re one of the most straight shooters I know in the IM world. I realize this isn’t probably going to be very helpful, but I read an article last year about how FB uses offshore hires to do what happened to you. The problem with that as I see it is that these people have no accountability, and much of the time they ban something that shouldn’t be due at least in part to that and to their poor English, and as you’ve found out there’s no recourse. I wish you the best and I’ll keep you in my prayers.

    Reply
  15. Dan Morehouse

    Hello Eric,
    Interesting read and needs to be shared with the general public at large. I have gone through the same thing with Facebook. Truth is Facebook does not care about anything but profits. Offering any type of real help to users of the platform would cut into those profits and so will not be implemented unless mandated. Anyone can do a simple “whois” search to find contact information for any domain. This is a result of a search for the domain facebook.com –
    Registrant Contact Information:
    Name
    Domain Admin
    Organization
    Facebook, Inc.
    Address
    1601 Willow Rd
    City
    Menlo Park
    State / Province
    CA
    Postal Code
    94025
    Country
    US
    Phone
    +1.6505434800
    Fax
    +1.6505434800
    Email

    Administrative Contact Information:
    Name
    Domain Admin
    Organization
    Facebook, Inc.
    Address
    1601 Willow Rd
    City
    Menlo Park
    State / Province
    CA
    Postal Code
    94025
    Country
    US
    Phone
    +1.6505434800
    Fax
    +1.6505434800
    Email

    Technical Contact Information:
    Name
    Domain Admin
    Organization
    Facebook, Inc.
    Address
    1601 Willow Rd
    City
    Menlo Park
    State / Province
    CA
    Postal Code
    94025
    Country
    US
    Phone
    +1.6505434800
    Fax
    +1.6505434800
    Email
    – An attempt to contact Facebook through this number might give you alternate numbers or means to contact. At the very least, if all who need customer support from the platform would flood this number with requests, it might provoke them into some form of positive action to provide reasonable customer support.
    I stopped trying to advertise in any way with Facebook because it simply was not worth the effort and uncertainty of reliability. Until a large enough number of advertisers pull all advertising from the platform and cause a significant loss of revenue nothing will change.
    At least you have more than one page and I recommend all who use Facebook for their business to do the same. As far as getting your site unrestricted – best of luck but don’t hold your breath -.

    Reply
  16. Theresa

    Thank you for sharing this nightmare, Eric! I, too, have had this experience with large, “caring”, “service” businesses. Most notably right now is PAYPAL! My account there was “limited” nearly a year ago! Since then, all attempts to contact the PAYPAL company for help have ended in extreme frustration. Luckily for me I only have a SMALL piece of my income tied up with them, but it is a real heart-stopper to think how dangerous it is these days to trust any large business! Be cautious. Certainly do not ever tie your entire business operation up with PAYPAL. They can lock you out without warning and refuse to help clear up the situation while warning you intensely NOT to use their name or their logo for anything! – and I have a LARGE PAYPAL CREDIT account which they encourage me to use – even though my PAYPAL account is frozen! Wierd, irresponsible, untrustworthy even crooked! FaceBook has also done similar things to me in the past.

    Reply
  17. Larry A Wehr

    Hi Eric…great article on FB! I checked out your ‘Twitter’ link and this is the message I received…”403 Forbidden: The server understood the request, but is refusing to fulfill it.”
    I too know many who have had their FB closed without explanation or similar reasons as those above that were not able to have the issue corrected. I don’t know how they are structured corporately, but their control seems to be “unacceptable”…yet they are large enough to pretty much do ‘what ever they want’. I believe in ‘capitalism with a conscience’ and abhor how the social media content has been misconstrued as socialism.
    I like your ‘stuff’…so keep up the good work.

    Reply
  18. Peter Kershaw

    Hello Eric, Facebook does have live people who speak with users like you and me.

    I am in the UK and some time ago received a message from Facebook that resulted in my agreeing to a telephone call to discuss a problem similar to your experience. Perhaps it only occurs in this part of the world. However, I agreed to a conversation and an appointment was set for a forty five minutes conversation that was promoted as providing a solution.

    On the date and time for the discussion I received an incoming telephone call from a Facebook spcialist agent. I presumed a specialist in the concerns I had raised on the Facebook site would be on the call. I exlained the problem and the agent asked a question to which I gave a detailed answer. The agent put the phone down after about three minutes of the forty five minutes allocated.

    I assumed she did not have the technical expertise in Facebook’s technology or systems to answer the problem she had been allocated to rectify.

    Reply
  19. Martin

    Hi Erc,

    I have found Facebook to be nothing but a hopeless case of greed and nothing else. I used to advertise with them, and basically, never again.
    I also had some problems with the advertising account and getting to talk to a human is near impossible.
    I took a decision to never deal with them again. Any faceless company is a joke and my policies in my company manual are to never deal with facebook- Ever. I suspect you were scammed by immoral people but I have decided to use alternative sources of advertising and promotion as Facebook is simply a platform that does not work for me.

    Reply
  20. Choy

    Just wondering….is it possible to create another “Facebook” by all those victimized?

    Reply
    1. Eric Post author

      I think some people are working on it πŸ™‚

      Reply
      1. james

        starting something differen from facebook would be great….something like a coop

        Reply
  21. james

    google and facebook are criminal organizations currently investigated by DOJ
    google was fined under EU criminla laws 1 or 2 years ago, so I gave them the proverbial boot in the you know where

    Reply

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